The COVID-19 pandemic has accelerated the use of telehealth and telemedicine across the U.S. healthcare landscape. Providers and patients should both benefit from this new trend, as remote services are helping to effectively provide care and deliver a revenue stop-gap during this time of patients concerns with engaging the healthcare system and practicing social distancing. The question is whether everyone is prepared for this new reality of patient care, particularly Patient Financial Service and Revenue Cycle Management? Secondarily, do providers have the resources, processes and partners in place to support this “new normal”?
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